Mactaggart & Mickel Homes secure five star rating for fifth year
Family housebuilder Mactaggart & Mickel Homes have been awarded the prestigious Five Star rating from industry body the Home Builders Federation for the fifth consecutive year.
The benchmark of excellence, which is awarded in response to direct feedback from customers, highlights the company’s dedication to high standards, reinforcing its reputation for quality housebuilding. Just 14 other housebuilders across the UK hold this accolade.
Joanne Casey, director at Mactaggart & Mickel Homes, comments: “Our success is testament to the skill and commitment of our employees throughout the business, from our sales advisers and site teams to the office staff, each of whom play their part in delivering every home we build.
“We’re renowned for our quality and service, with many of our customers now on their second or even third Mactaggart & Mickel home, so it’s extremely rewarding to have that dedication acknowledged.”
The HBF Star Rating Scheme awards builders stars for customer satisfaction, based on homeowner feedback in an independent National New Homes Survey. Now in its eleventh year, the survey questions owners shortly after moving into new build properties to establish their satisfaction with the quality of their home and the buying experience.
Star Ratings are calculated on the number of customers who would recommend the builder to friends, with a Five Star Rating requiring 90% or above. Mactaggart & Mickel Homes’ current rating for customer satisfaction is 100%.