Mactaggart & Mickel secures FIVE Star rating for customer service

Multi-award-winning housebuilder Mactaggart & Mickel Homes have earned a prestigious Five Star rating from the Home Builders Federation - for an unprecedented sixth consecutive year. 

The accolade further strengthens the family-run company’s reputation for quality housebuilding and unmatched customer service. 

Joanne Casey, director at Mactaggart & Mickel Homes, comments: “We are immensely proud of this achievement, because it reflects what our customers think about the entire house buying process with us – before, during and after the purchase. 

This continued success is testament to the skill and commitment of all colleagues – everyone takes pride in delivering each and every home we build.” 

The HBF Star Rating Scheme awards builders stars for customer satisfaction, based on homeowner feedback in an independent survey. Now in its 12th year, the survey questions owners shortly after moving into new build properties to establish their satisfaction with the quality of their home and the buying experience. 

Star Ratings are calculated on the number of customers who would recommend the builder to friends, with a Five Star Rating requiring 90% or above.